- Order and Shipping Confirmation
You will receive an email confirmation once your order has been successfully placed that includes your order number and shipping method. Please make sure your shipping address is correct, as we are unable to redirect goods once they are en route. Orders can take up to 3 days to be processed and shipped. Once your order is prepared for shipment you will receive a confirmation email with your tracking information.
- Where We Ship
We ship to US delivery addresses within the contiguous 51 states.
- Shipping Costs
Standard ground shipping within the US is $ 9.99 for orders under $ 29.99 and free for orders over $ 29.99 after coupons, rebates and discounts.
Please note that order processing may take up to 3 business days after the order is placed. Second day delivery may not be available for orders placed on, or requested to be delivered on, Saturdays, Sundays or holidays. The availability of Second day delivery will always be subject to availability of stock, subject to a surcharge and be dependent on where the delivery location is.
Taxes are calculated according to shipping destination.
- When will my order ship?
Unless there is an unusual circumstance, our aim is to process your order within 48 hours. At that point it typically takes 5 to 10 days for the order to arrive.
- How long will it take to ship to Alaska?
Typically, it will take 7-10 days. We work diligently to shorten that time as much as we possibly can.
- How do I track my order?
Each order is assigned a tracking number that will be sent to you when we confirm your order has been received, and again when it is about to ship. Once shipped, use that tracking number until you receive your ordered. Sometimes order progress takes a day or so before it is reported via the link.
- How can I edit my shipping address?
When the Ship To designation is on your screen, simply delete the previous information and enter the new address.
- When will my credit card be charged?
Your credit card will be charged as soon as your order is confirmed.
- Can I remove a saved payment method?
Yes. You can simply delete the saved method from your customer information. If you have difficulty with this, please firstname.lastname@example.org
- What forms of payment do you accept?
We accept online payments by Visa, MasterCard, American Express or PayPal. When purchasing from B LIKE BAMBOO your financial details are passed through a secure server using the latest 128-bit SSL (secure socket layer) encryption technology. Credit card details are never stored on the B LIKE BAMBOO website in any way, and are passed on directly to our Payment Gateway (Stripe or PayPal) for authorization and authentication.
- What can I do if my payment is declined?
If you believe your payment method has been declined erroneously you can contact your provider, or email@example.com , and we will try to find another solution.
RETURNS + EXCHANGES
- Easy 30-Day Returns
B LIKE BAMBOO stands behind the quality of our products, and we hope you are happy with your order. If you are not satisfied for any reason, simply return your item(s) within 30 days of purchase for a full refund, minus shipping.
Returning your B LIKE BAMBOO order is free and easy. For your convenience, our Customer Service team will provide a pre-paid label upon email request. Returns and exchanges are accepted within 30 days of order date. A full refund, excluding shipping charges, will be issued on unused items once we receive your return. Please keep a record of your return tracking.
Please note: only items purchased on blikebamboo.com may be accepted for return or exchange. If you purchased your items in a salon or through an authorized retailer, please contact them for their return policy.
- Return Shipping
Email B LIKE BAMBOO Skincare Customer Service at firstname.lastname@example.org for us to send you a pre-paid return shipping label.
- Late Returns
Any item returned after 30 days from order date is not eligible for refund.
- Receiving a Refund
A refund will be issued once we have received your returned items. Refunds do not include any shipping or handling charges. Your refund will be credited to the credit card used for the original transaction. Please note that credit card refunds may take up to 10 business day for your bank to complete, depending on their processing times. This can vary greatly between credit card issuers
- What should I do if I receive the wrong product?
We’re sorry about that. Please email our email@example.com and we will walk you through the steps to correct this error.
- How can I update my order?
Sorry, but once an order is processed, we can’t alter that order. You can, of course, make another order and we will do our best to make certain you receive it just as fast as the first order.
- How can I check the status of my order?
First, we suggest clicking on the link in your order confirmation email. That will show you where your package is on that day. If you are having difficulty with that, we encourage you to email our customer service firstname.lastname@example.org
- Can I use multiple promo codes at checkout?
Only one promo code will work on each order.
- How can I find out more information about a product?
You can either send an email to our Customer Service team, email@example.com, and one of our specialist will guide you through your product selections
- What skin types are B LIKE BAMBOO products suitable for?
B LIKE BAMBOO products are formulated for all skin types. If you have questions as to whether any particular product is right for you, you can consult our Customer Service team, and they will guide you through the selection process
- Can B LIKE BAMBOO Skincare products be used on sensitive skin?
Yes, all our products are appropriate for all skin types, they have been formulated for the most sensitive.
- Do you test on animals?
Unequivocally, we do not test on animals. Period. We are PETA certified
- Are your products all-natural, “clean” and non-toxic?
B LIKE BAMBOO products are made with natural ingredients and are not only cruelty free but are also formulated without harsh chemicals that can cause skin irritations - a great natural choice for your skin and the environment. Our products are formulated without sulfates, SLS and SLES, parabens, formaldehydes, formalde- hyde-releasing agents, phthalates, mineral oil, oxybenzone, coal tar, hydroquinone, triclosan, and triclocarban.
- Are your products paraben free?
Yes, all our products are free of parabens.
- How can I get an ingredient listing?
All B LIKE BAMBOO products feature an ingredient listing on the package as well as on the product pages of this site
- Where can I learn how to use B LIKE BAMBOO’s products?
You can either send an email to our Customer Service team, firstname.lastname@example.org or also check on our product pages for instructions on each product
- Where can I find B LIKE BAMBOO Products in a store?
B LIKE BAMBOO is sold exclusively on our website and on amazon.com
- Can I use B LIKE BAMBOO Skincare products if I am pregnant or lactating?
Skincare, cosmetics and most Prescription Drugs are not tested for reproductive toxicology. B LIKE BAMBOO skincare products have not been tested and it is a personal choice between you and your physician to decide if any products should be used during pregnancy. Always refer to your doctor for this answer.
- How do I get specific questions answered by a person?
You should contact our great Customer Service team at email@example.com